FAQs

Frequently Asked Questions

Frequently asked questions

Below are frequently asked questions (FAQs) and answers you may find helpful before attending your physiotherapy appointment at Hurstville Physio Plus for the first time.
Please call our friendly team on 02 9579 5662 to chat about any other questions you may have.
No. You can make a booking without a doctor’s referral. However, if you are claiming entitlements for Workers Compensation, Third Party, Medicare, Department of Veteran Affairs then you will need a referral from your GP or specialist. Please notify us when booking your appointment if you will be claiming through one of the above.
Monday to Thursday 6.30am to 7pm Friday 7am to 5.30pm Saturday 8am to 1pm
We will always offer you the next available appointment, which is likely to be on the same day.
Your initial consultation will be about 45 minutes and each consultation thereafter will be 30 minutes.
We accept cash, EFTPOS, VISA and MasterCard. Payment is expected at the time of consultation.
HICAPS facility is available to claim private health insurance rebate at each visit. We will swipe your card using the HICAPS system and you just need to pay the gap payment. All health funds are different so we suggest that you call your fund to check that your policy covers physiotherapy. The amount paid is different for each fund so you may like to check this too or we can ask for a quote for how much your fund will pay for each treatment.
Physiotherapy is claimable through Medicare as part of the Chronic Disease Managament Program. If you are suffering from a chronic condition or have complex care needs you may be eligible for up to 5 treatments. You will need to see your doctor to get a referral. There is a maximum of 5 sessions available across all Allied Health Services in 12 months eg. if you have had one podiatry treatment then you will only be able to claim 4 physiotherapy treatments. We will process your rebate claim directly with Medicare for you.
In order for us to treat you, you must have filed a Workcover claim. Bring your insurance details, Workcover claim number and medical certificate from your doctor to your first visit.
In order for us to treat you, you must have filed a Third Party claim. Bring your insurance details, Third Party claim number and any other relevant documentation to your first visit.
We require 24 hours’ notice to cancel an appointment or a cancellation fee may be charged. Our physiotherapists set aside individualised time for your appointment, which can be difficult to fill if you cancel with less than 24 hours’ notice.
We ask that you arrive five minutes prior to your appointment to fill out some paperwork. If you have had any tests, eg. X-ray, CT scan, MRI, please bring them along with any relevant reports. Your treating therapist will complete a thorough assessment of your injury and provide you with a preliminary diagnosis and the appropriate treatment. This may include some hands-on treatment, advice and exercises for you to continue at home. Your therapist will also agree a management plan with you, including proposed treatment, length of recovery and number of sessions.
After your therapist assesses you they will recommend a treatment frequency that will best assist a full recovery of your injury. This is individual and will depend on your specific injury and goals of treatment.
Physiotherapy is a clinical health science provided by a qualified physiotherapist who has studied at university for at least 4 years. Physiotherapy aims to accurately diagnose, rehabilitate and improve movement disorders by using current evidence-based methods such as manual therapy, exercise, electrotherapy, motivation, and education.
No. You can make a booking without a doctor’s referral. However, if you are claiming entitlements for Workers Compensation, Third Party, Medicare, Department of Veteran Affairs then you will need a referral from your GP or specialist. Please notify us when booking your appointment if you will be claiming through one of the above.
Monday to Thursday 7.00am to 7.00pm

Friday 8.00 am to 5.30pm

Saturday 8.00am to 1.00pm
We will always offer you the next available appointment, which is likely to be on the same day.
Your initial consultation will be about 45 minutes and each consultation thereafter will be 30 minutes.
We accept cash, EFTPOS, VISA and MasterCard. Payment is expected at the time of consultation.
HICAPS facility is available to claim private health insurance rebate at each visit. We will swipe your card using the HICAPS system and you just need to pay the gap payment.

All health funds are different so we suggest that you call your fund to check that your policy covers physiotherapy. The amount paid is different for each fund so you may like to check this too or we can ask for a quote for how much your fund will pay for each treatment.
Physiotherapy is claimable through Medicare as part of the Chronic Disease Managament Program. If you are suffering from a chronic condition or have complex care needs you may be eligible for up to 5 treatments. You will need to see your doctor to get a referral.

There is a maximum of 5 sessions available across all Allied Health Services in 12 months eg. if you have had one podiatry treatment then you will only be able to claim 4 physiotherapy treatments. We will process your rebate claim directly with Medicare for you.
In order for us to treat you, you must have filed a Workcover claim. Bring your insurance details, Workcover claim number and medical certificate from your doctor to your first visit.
In order for us to treat you, you must have filed a Motor accident/Third Party Motor accident/ Third Party claim. Bring your insurance details, Third Party claim number and any other relevant documentation to your first visit.
We require 24 hours’ notice to cancel an appointment or a cancellation fee may be charged.

Our physiotherapists set aside individualised time for your appointment, which can be difficult to fill if you cancel with less than 24 hours’ notice.
We ask that you arrive five minutes prior to your appointment to fill out some paperwork. If you have had any tests, eg. X-ray, CT scan, MRI, please bring them along with any relevant reports.

Physiotherapy is a clinical health science provided by a qualified physiotherapist who has studied at university for at least 4 years. Physiotherapy aims to accurately diagnose, rehabilitate and improve movement disorders by using current evidence-based methods such as manual therapy, exercise, electrotherapy, motivation, and education. 

Physiotherapy is beneficial for: 

  • Treatment of acute pain 
  • Treatment of chronic pain 
  • Sports injuries 
  • Posture control
  • Post-surgical rehabilitation 
  • Fracture management
  • Work-related injuries 
  • Motor vehicle accident injuries 

Yes, there is parking above the train station which is across the road, or in local side streets or at Westfield Shopping Centre which is a 5 minute walk. 

We are right next to the train Hurstville Train Station so the train is a great option!

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